Enquiries by job type
Separate planned work, inspection requests and general enquiries. Collect the property type and service area details you need to route the request to the right person.
Websites and automation · Electricians
Turn scattered enquiries into jobs you can assess.
Organise inspection requests, planned work and follow-ups. Your qualified team keeps the technical decisions and the customer commitments.
North Wales · Serving UK businesses · Scope agreed before building
The starting point
The first reply should help you scope the work.
A generic contact form can leave you asking the same questions again: where is the property, what is being requested, and who can arrange access? A useful enquiry process collects those basics without pretending to carry out a survey.
We map how residential, landlord and commercial work move through your business. Then we decide which information belongs on the public form and which should be collected securely after you have reviewed the request.
What we can work on
Practical workflows we can scope.
Choose the part of your process that needs attention. These are possible approaches, not a fixed bundle.
Survey and access requests
Ask for suitable times and the authorised contact. Send confirmed arrangements only after the diary and attendance have been checked.
Quote decision tracking
Keep each quote marked as awaiting information, sent, accepted or closed. Use that status to prepare follow-ups without chasing a customer who has already replied.
Document and reminder handovers
Link an approved completion status to the next admin action. Reminders use dates your team records; software should not invent inspection intervals or decide whether a certificate is valid.
A useful first conversation
What to bring to the first conversation
- Your service list, coverage area and the work you choose not to accept.
- One example each of a survey request, quotation and completed-job handover.
- The diary, estimating and certification tools you already use.
You stay in control
The decisions you keep
- Technical advice, electrical safety, certification and compliance decisions stay with qualified staff.
- Online enquiry receipt does not mean an engineer has been dispatched.
- Prices and indicative estimates must show what still needs inspection.
We review the enquiry and reminder features in your existing trade software first. Any connection must use a supported route and a clear owner for the information it changes.
Scope and support
Agree the work before it starts.
I confirm the scope, price, supplier charges and timeline in writing before you commit.
How projects are scopedThe monthly service has a six-month minimum, then 30 days’ notice. The agreement sets out the licence, support and ongoing responsibilities.
Explore bespoke websites, business automation and AI systems, or inspect named client work.
The fictional demonstration shows a design approach. It is separate from completed client work and does not show measured client results.
Before you enquire
Questions worth asking.
Can you show a price calculator?
Yes, where you can provide suitable pricing rules and exclusions. It should explain that an estimate can change after your assessment, and must not imply a safety judgement.
Will this replace my certification software?
That is not the starting assumption. The first step is usually organising the enquiry and follow-up around the tools your team already relies on.
Talk it through with Taylor
Start with one thing you want to improve.
Bring the questions you regularly ask before quoting. Those are a useful starting point for a better enquiry journey.