Clear service and booking routes
Explain the work you offer and collect the vehicle and service details your booking process requires. Keep a booking request clearly separate from a confirmed appointment.
Websites and automation · Car garages
Make online enquiries fit the workshop diary.
Clear service information and practical enquiry handovers, built around your existing booking software and the way your team approves work.
North Wales · Serving UK businesses · Scope agreed before building
The starting point
The customer sees a slot. You see the whole workshop.
An MOT, a routine service and a diagnostic job do not take the same time or resources. Before connecting a website to your diary, we check where availability is held and who can change it.
We also check what you already pay for. Workshop platforms and booking services may already provide reminders, customer records or online booking. The useful job may be explaining those services clearly on your website and repairing the handover.
What we can work on
Practical workflows we can scope.
Choose the part of your process that needs attention. These are possible approaches, not a fixed bundle.
MOT and service reminders
Use dates from an agreed, maintained source and the customer's contact preferences. Completed or rebooked work should update the reminder status before another message is prepared.
Estimate follow-ups
Track estimates awaiting a customer decision. A reminder points the customer back to the workshop; it does not approve additional work or imply that a repair has been authorised.
After-visit communication
Prepare a thank-you or neutral review invitation after a completed visit where appropriate. Make the sending rule clear and avoid promising a particular rating or number of reviews.
A useful first conversation
What to bring to the first conversation
- Your workshop platform, booking provider and the features enabled on your account.
- Service types, appointment durations and restrictions on online bookings.
- The source of reminder dates and the person responsible for corrections.
You stay in control
The decisions you keep
- Workshop staff decide diagnosis, suitability, pricing and repair authorisation.
- Vehicle and customer details need a clear purpose and access policy.
- No calendar connection is promised before its supported features are checked.
If your current system already performs a task reliably, keep it. We can scope missing website or follow-up work without replacing the workshop software or duplicating its reminders.
Scope and support
Agree the work before it starts.
I confirm the scope, price, supplier charges and timeline in writing before you commit.
How projects are scopedThe monthly service has a six-month minimum, then 30 days’ notice. The agreement sets out the licence, support and ongoing responsibilities.
Explore bespoke websites, business automation and AI systems, or inspect named client work.
The fictional demonstration shows a design approach. It is separate from completed client work and does not show measured client results.
Before you enquire
Questions worth asking.
Can you connect to my workshop system?
Possibly, but that needs checking with your specific provider and account. A supported booking link may be the most practical option; a direct integration is not assumed.
Will this fill the workshop?
No system can guarantee bookings. We can measure how many visitors reach booking, how many requests arrive and where customers abandon the process.
Talk it through with Taylor
Start with one thing you want to improve.
Bring the name of your workshop and booking software. We can establish what it already does before discussing an additional build.